A new online document submission tool developed by county IT and social services staff lets residents securely apply and provide documentation for a range of programs including Medicaid and food services.

• Access social benefits
• Service delivery

LaneHelp is a real-time civic information platform for Lane County that connects people to shelters, food, housing, transportation, alerts, and local services through a live, searchable public system built to reduce the “goose chase” of finding help.

• Access social benefits
• Mutual aid

Code for America, the leading civic tech nonprofit that’s making public services easier to navigate through technology, today announced a new partnership with Anthropic to improve public benefits administration through the responsible use of AI.

• Artificial Intelligence
• Access social benefits
• Model Context Protocol (MCP)

Community Technology Based on Data Sovereignty

• Ethical tech and responsible tech
• Digital security and privacy
• Disaster response and humanitarian tech

A suite of open source AI-powered tools that help caseworkers at every step of their journey connecting families with the social safety net

• Artificial Intelligence
• Bureaucracy tech
• Bots

A plain-language resource that puts all Medicaid information in one place. No login required.

• Civic literacy
• Access social benefits

Free, open-source platform that gives homeless outreach workers real-time shelter bed availability and lets them hold a bed in three taps.

• Digital security and privacy
• Access social benefits
• Resource matching and sharing

MediKey is an AI-powered platform that helps healthcare organizations identify eligible patients, automate Medicaid enrollment and recertification, and prevent coverage loss while reducing uncompensated care.

• Access social benefits

The Record-Matcher is an AI-powered, human-assured tool for comparing overlapping resource directory datasets.

• Access social benefits
• Resource matching and sharing

The modern search engine for community resources.

• Access social benefits
• Resource matching and sharing

A one-stop-shop tool, created by case managers, for case workers and their clients to navigate public benefits and tax credits and provide trusted information to fuel economic mobility.

• Access social benefits
• Case management

CiviForm, an open-source platform designed to simplify access to public benefit programs,

• Access social benefits

This study examines 51 Freedom of Information requests to reveal how the UK’s Department for Work and Pensions uses opaque data-driven fraud detection systems in welfare, highlighting the limited transparency, the role of journalists and charities in uncovering details, and inconsistencies in the department’s disclosures.

• Artificial Intelligence
• Academia
• Peer-reviewed research

Lighthouse Reports series reveals discrimination in welfare surveillance algorithms

• Govtech
• Access social benefits
• AI Auditing

Making social services more connected, empathetic and accessible

• Disaster response and humanitarian tech
• Access social benefits

Web- and WhatsApp-based virtual agent chatbot for residents of Bogotá

• WhatsApp

• Artificial Intelligence
• Communicating with the government
• Open government data

The app seeks to ensure that migrants in Europe can access trusted services and accurate information in the palm of their hand - wherever they are.

• migration
• refugees
• immigration

• Civic maps
• Access social benefits

FindHello is an app built in partnership with the UNHCR by USAHello, a non-profit organization that uses technology to connect immigrant communities with the information and resources they need to thrive. It seeks to target refugees who migrate to the USA.

• migration
• refugees
• immigration

• Disaster response and humanitarian tech
• Access social benefits
• Resource matching and sharing

ALMAMAR is a newly developed intervention for refugees that supports them in coping with psychological problems (e.g. sadness or anxiety). ALMAMAR is based on a scientifically reviewed program that has already been used successfully in various countries. The program is either internet-based - on a smartphone or computer - with written contact or face-to-face contact. Participation is free of charge.

• migration
• refugees
• immigration

• Access social benefits

AI-powered chatbot facilitating access to health and social care information

• Artificial Intelligence
• Bots
• Access social benefits

Renters that received an informational postcard were 52% more likely to request an application for rental assistance and 24% more likely to submit an application than renters that did not receive a postcard.

• housing

• Access social benefits
• Communicating with the people
• Democratic Innovations

Article in Journal of Public Administration Research and Theory by Jessica Lasky-Fink and Elizabeth Linos

• Govtech
• Academia
• Peer-reviewed research

Making the path to citizenship easy and affordable

• Legal tech
• Access social benefits
• Acquiring citizenship (naturalization)

Employing a broad definition of AI, this report represents the first known effort to comprehensively explain and quantify the reach of AI-based decision-making among low-income people in the United States.

• reports
• Reduced inequalities
• Good health and well-being

• Artificial Intelligence
• Advocacy tech
• Access social benefits

A multidimensional, community-based effort to strengthen local justice movements and build long-term power among the people and communities that AI is leaving behind.

• Reduced inequalities

• Artificial Intelligence
• Advocacy tech
• Access social benefits

Connects Americans to public resources that help them lower their bills

• No poverty

• Access social benefits
• Economic development

Building a Digital Ecosystem for Refugees

• refugees

• Access social benefits
• Decentralization
• Identity

"Nevada plans to launch a generative AI system powered by Google that will analyze transcripts of unemployment appeals hearings and issue recommendations to human referees about whether or not claimants should receive benefits."

• Google

• Artificial Intelligence
• Generative AI
• Access social benefits

• Meet the others
• In-person meetings
• Conferences

The Advocacy People support people in advocating for themselves with the NHS, or who are in care, under section in a hospital, secure unit or in the community, among other self-advocacy groups.

• Good health and well-being

• Watchdogging and transparency
• Access social benefits
• Consumer watchdogging

We're a UK charity that uses data to highlight local and structural food insecurity then provides tools to help alleviate it.

• Zero hunger

• Civic data
• Civic maps
• Access social benefits

Asegura tu Derecho es una herramienta web que permite revisar información en un lenguaje accesible y elaborar el documento que se necesita presentar ante la Superintendencia Nacional de Salud (SuSalud) para la formulación de un reclamo.

• Good health and well-being

• Legal tech
• Bureaucracy tech
• Access social benefits

The National Institute of Standards and Technology (NIST), the Digital Benefits Network (DBN) at the Beeck Center for Social Impact + Innovation at Georgetown University, and the Center for Democracy and Technology (CDT) are collaborating on a two-year-long collaborative research and development project to adapt NIST’s digital identity guidelines to better support the implementation of public benefits policy and delivery while balancing security, privacy, equity, and usability.

• Good health and well-being

• Access social benefits
• Identity

"Find Local Help is a tool from CMS, which runs HealthCare.gov, that connects people to in-person, one-on-one help signing up for health insurance. Users can enter their location and get a list of local experts who can help them complete the process for free." - Ad Hoc

• Good health and well-being
• United States (federal government)

• Access social benefits

The New Practice Lab's theory of change is deceptively simple: we should design public goods and services the same way we design the most successful private goods and services— in partnership with the people who use them, and suited to the digital age in which we live.

• Reduced inequalities

• Access social benefits
• Service delivery
• Co-design

We offer family reunification services, a phone buddy program, and basic income pilots for people experiencing homelessness

• homelessness
• social isolation

• Access social benefits
• Resource matching and sharing
• Solidarity networks

We’re reimagining the supply chain of social care for the new era.

• Artificial Intelligence
• Bots
• Access social benefits

A dynamic, open-source reference library for practitioners who are working through complexity to improve access to public benefits and services.

• Access social benefits

USAID launched IVR and Facebook chatbot tools that will provide Cambodian citizens clear, transparent information on public services available to them through the Royal Cambodian Government’s One Window Service Offices (OWSO).

• Facebook

• Bots
• Access social benefits
• Interactive Voice Response (IVR)

Created and published by the Digital Benefits Network, this open dataset and analysis documents identity proofing and authentication practices in online public benefits applications across the US, contributing to field-wide understanding about the digital identity landscape in public benefits, an important issue for equitable benefits access.

• Civic data
• Digital security and privacy
• Access social benefits

Organised by the European Social Network, the Awards shine a spotlight on successful new approaches and the extraordinary ongoing work of public social services managers, funders, planners, providers, and deliverers of social services, as well as providing opportunities for exchange and mutual learning to improve social work policies and practice.

• Access social benefits
• Awards and prizes

Indus Action helps vulnerable Indians access government entitlements to education, maternity and livelihood support.

• No poverty

• Access social benefits

ConsiliumBots uses technology and data to help people make important decisions by turning complex and underutilized information into virtual assistance and personalized recommendations across education, housing, and other areas of government programs.

• Access social benefits
• Behavioral economics programs

A housing platform that simplifies, centralizes, and makes it easy for people to search and apply for affordable housing.

• housing

• Govtech
• Access social benefits

The Benefits Enrollment Field Guide looks at the landscape of America’s safety net benefits experience in 2023 and tracks the differences from our 2019 assessment based on expanded evaluation criteria.

• Good health and well-being

• Govtech
• Access social benefits
• Report cards and audits

IT for Change’s Namma Mahiti Kendras are ICT-enabled information centers that aim to break down the barriers to citizens’ right-claiming processes.

• place-based

• Engagement tech
• Access social benefits
• Communicating with the people

Nft-gated directory of low cost resources

• Access social benefits
• Blockchain
• Emerging Tech Report Projects

Forage is a USDA approved third-party payment processor (TPP) and a PIN provider that authenticates and processes EBT transactions.

• food
• Zero hunger

• Access social benefits

An interactive scorecard where people can see if they would be flagged for social welfare fraud under the Netherlands' broken system

• Ethical tech and responsible tech
• Access social benefits

Write rules as code

• Parliamentary and legislative tech
• Access social benefits
• Budget explorers