Boston Consulting Group report

"BCG’s latest paper on the opportunities of AI in government finds potential savings of 35% of total budget costs over 10 years through AI, vs 10-15% from traditional cost optimization."

"The five most high potential use cases identified are: real-time applicant assistance; automated data mapping; document evaluation and routing; quick access to policy information; and document drafting/ citizen communication."

"In using AI, the authors argue that governments should start with their most widely acknowledged trouble spots; high-volume activities; areas of lower risk; and independently owned processes."

"In achieving this digitization, say the authors, governments should focus 70% of their energy on people and processes as the primary drivers for change (not tech)." - Interweave