Beyond Self-Service: Design Patterns for Delegation-based Digital Services

This project presents four essential design pattern categories for government agencies preparing for delegation-based public services:

1. Delegation Boundary Establishment - Help citizens establish appropriate autonomy boundaries
2. Asynchronous Action Communication - Transparent reporting of actions taken offline
3. Cross-System Navigation - Visibility when agents coordinate across government boundaries
4. Trust and Verification - Complete transparency about agent capabilities and limitations