50 specific tasks where AI can improve how people get legal help and how providers serve them — organized by workflow stage across all problem types and geographies.

Tools for a consumer to get brief legal answers and assistance for their legal problem. People need these tools particularly during their Awareness stage, when they are trying to understand the problem, and their Orientation stage, when they are trying to get advice and details on what path is best for them. But they might need to get brief help throughout their justice journey, when they need to make important decisions and do tasks correctly. Tools for a service provider to offer quality brief help to consumers. Providers aim to connect with people during the Awareness and Orientation stages to ensure that people know their rights and can make strategic choices to protect their finances, housing, family, and security. They want to provide brief legal help to educate and empower the public, and possibly sign them up for fuller, in-depth legal representation.